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Long-Term Care Ombudsman Program (LTCOP)

 

The Long Term Care Ombudsman Program (LTCOP) provides a voice for individuals of long-term care services in nursing homes, assisted living facilities, adult care facilities, adult foster homes, county homes and in private residences. Ombudsman staff seek to identify, verify and resolve concerns regarding quality of life and quality of care in the above settings.

Eligibility Requirements

There is no charge for ombudsman services. Individuals, regardless of age, who reside in nursing homes, assisted living facilities, adult care facilities, adult foster homes, and county homes, and those residing in their own homes receiving home and community based care services are all eligible for ombudsman assistance

Services Available

Ombudsmen work with individuals, family members, legal representatives, facility staff members, and providers of long-term care services to resolve complaints in an objective, unbiased, and confidential manner. Their investigations and actions are client-driven; the individual or appropriate representative directs the ombudsmen as to how far to proceed with the investigation.

Ombudsmen answer requests for information regarding rights and choices in long-term care matters including nursing home selection. Ombudsmen also educate consumers, staff and the general public on the rights of consumers of long-term care and promote the use of person-centered decision making. Resolution strategies include advocacy, education, mediation, negotiation and empowerment.

In addition to their work with individuals, ombudsman staff also advocate at the state and federal levels for legislative changes to the long-term care system and are active participants in community collaborations addressing elder abuse, neglect, and financial exploitation.

If you need ombudsman services, or are interested in learning more about becoming a volunteer ombudsman, please call the State Ombudsman office @ 1-800-282-1206